1. Identification of the Service Provider
    • Domain: www.fadomaior.pt
    • Company name: Koutipons Companhia, Lda.
    • Trade Name: Fado Maior do Porto
    • Fiscal Number: 518030504 – PORTUGAL
    • Address: Rua Alexandre Herculano, 81, PORTO, Distrito do Porto, Concelho do Porto, Freguesia de Cedofeita, Ildefonso, Sé, Miragaia, Nicolau, Vitória, PORTUGAL, 4000-051
    • Contact telephone number: +351 914 366 728
    • E-mail: info@fadomaior.pt

  2. Using the Online Sales Platform
    • By accessing and/or using this online sales platform, the user automatically acquires the status of USER and, likewise, that of CUSTOMER, after making their purchase.
    • Simply browsing and carrying out any transaction through this platform implies acceptance of the General Terms and Conditions reflected herein, which are applicable regardless of the general contracting conditions that may be mandatory in accordance with current legislation.
  3. Object of the General Conditions of Contract
    • The purpose of this document is to regulate and make known the general conditions for purchasing tickets for Fado Maior do Porto, via https://tickets.fadomaior.pt.
    • The ticket sales service mentioned above is paid for. However, the mere access to the information contained on this website is not subject to the payment of any consideration.
    • The owner and provider of the service reserves the right to modify any type of information that may appear on this site, without prior notice to USERS, and publication on the site is sufficient.
  4. Ticket Purchase Process
    • To make a ticket purchase, follow these steps:
      • Select the type of experience you want to buy.
      • Choose the date and time of your visit.
      • Select the fare and the number of tickets.
      • Enter your contact details so that we can send you confirmation of purchase and tickets to print at home or download to your cell phone.
      • Make the payment via the corresponding payment platform.
  5. Payment Methods
    • Payment methods for tickets are accepted:
      • Credit card and PayPal.
  6. Ticket delivery
    • Upon completion of the purchase process, the customer will receive a confirmation message to the contact address provided, together with the tickets purchased as an attachment in PDF format, for printing at home. A locator will also be sent. Customers can also download tickets to their mobile device. Both the printable device and the downloadable mobile device include a QR code that will be scanned at the Fado Maior do Porto ticket office to exchange the ticket.
  7. Returns and changes
    • Once a ticket has been purchased, it will not be exchanged or refunded unless the request is made by e-mail or telephone up to 24 hours before the start of the concert.
    • Loss or misplacement, the inability to attend on the scheduled date or the commission of an error when making your purchase do not constitute sufficient grounds for return.
    • Only in the event of cancellation or closure of Fado Maior do Porto will the customer be entitled to a refund of the full amount of the ticket purchased, which will be made by the same means by which payment was made.
  8. Issuing Invoices
    • The service provider will issue invoices for the purchase of tickets, which will be made available to customers by post or e-mail.
  9. Access to Fado Maior do Porto with Ticket
    • For admission to Fado Maior do Porto, you must always take with you and present at the point of access to the premises the corresponding ticket purchased through this online sales platform, duly printed at home or downloaded onto your cell phone, or obtain it at the box office in advance. Admission is subject, in any case, to the condition that the ticket is complete and in good condition.
    • Fado Maior do Porto reserves the right to cancel customer visits without prior notice due to unforeseen causes of force majeure or official or other events that cannot be postponed. In such cases, Fado Maior do Porto will refund the full price of the tickets, and the customer waives any other type of compensation for this.
    • In addition, Fado Maior do Porto reserves the right to deny admission to anyone who demonstrates inappropriate behavior or who incurs a serious and/or repeated violation of the internal rules and regulations of the facilities, which will be available to everyone in the access building. Therefore, the violation of these internal rules and regulations or the commission by any customer of acts that may cause damage, harm or offense or danger to the safety of people or property, at the time of access or during their visit to Fado Maior do Porto, will result in their immediate expulsion, without the right to a refund of the ticket.
    • The ticket purchased will only be valid for the day selected and will be invalid in any case for subsequent days.
  10. Internal Rules and Regulations
    • It is forbidden to smoke, eat or enter the building with animals (except guide dogs).
    • Absolute silence is mandatory during the show.
    • Take photos or videos with a tripod.
    • The concert is not recommended for children under 12 and babies are not admitted.
    • Minors must be accompanied by an adult who is responsible for them during their stay at Fado Maior do Porto.
    • Photographs or videos may not be taken for any commercial use of images without the written consent of Koutipons Companhia, Lda.
  11. Responsibility
    • The service provider disclaims any liability arising from the information published on this website when such information has been manipulated or introduced by third parties outside the service provider.
    • The service provider does not guarantee the quality, accuracy, reliability, correctness or morality of the data, programs, information or opinions, whatever their origin, that circulate through the networks that the user may access, directly or indirectly, via links or in any other way, through this website. The user therefore assumes sole responsibility for any consequences, damages or actions that may arise from access to such content, as well as its reproduction or dissemination.
    • The service provider shall not be liable for infringements by users that affect the rights of other users, including copyrights, trademarks, patents, confidential information and any other intellectual or industrial property rights.
    • The service provider is also not responsible for information and content stored, by way of example but not limited to, in forums, chats, blogs, comments, social networks or any other medium that allows third parties to publish content independently of this website.
    • The above limitations of liability shall not affect or prejudice the mandatory rights of the user according to the place of residence.
    • However, the provider is available to users and to the authorities and state security forces and bodies, to actively collaborate in the removal or blocking of all digital content that may affect or contravene national or international legislation, third party rights or morals and public order.
  12. Intellectual and Industrial Property Rights
    • All the contents of this online sales platform, including, without limitation, texts, graphics, images, website design and intellectual property rights, as well as all trademarks, trade names or any other distinctive sign, are the property of the service provider or their legitimate owners, reserving all rights to them. These General Terms and Conditions of Contract do not grant any intellectual or industrial property rights over [link do site] or any of its constituent elements.
    • Any designs, logos, text and/or graphics that do not belong to the service provider and that may appear on this website belong to their respective owners, who are solely responsible for any dispute that may arise in relation to them.
    • The user acknowledges that the reproduction, modification, distribution, commercialization, decompilation, disassembly, use of reverse engineering techniques or any other means to obtain the source code of the bar, transformation or publication of any unauthorized reference test results of any of the elements and utilities integrated within this online platform constitutes a violation of intellectual property rights, and therefore undertakes not to carry out any of the aforementioned actions.
    • The user expressly undertakes to:
      • Not to remove or alter any distinctive sign used as a trademark or trade name (graphic, logo, etc.), copyrighted element or other notices, legends, symbols or labels appearing on this site.
      • To use the information obtained from this site for their own needs and not to make, directly or indirectly, any commercial exploitation of the services to which they have access through it.
      • Refrain from causing, through the use of this website, the destruction, alteration, rendering useless of data, programs or electronic documents belonging to the service provider or to third parties, as well as from introducing or disseminating programs, viruses, applets, Active X controls or any instrument or physical or electronic device that causes or is likely to cause damage or alterations to the network, system or equipment of third parties.
  13. Social networks
    • The presence and promotion of Fado Maior do Porto on Facebook, Twitter, Instagram, YouTube, LinkedIn, Pinterest, Snapchat or any other that exists or may arise in the future will be managed exclusively by the service provider. Access to and use of these platforms requires acceptance of the general terms and conditions specific to each platform and is governed by the rules and privacy policy detailed below:
      • Fado Maior do Porto’s profiles on the aforementioned social platforms are just a space for exchange, knowledge and dissemination of the exhibitions, shows, workshops and various activities held at its facilities.
      • Followers of each profile must use each platform correctly, complying with its specific rules as well as those detailed here.
      • Fado Maior do Porto is not responsible for the content published by users, nor does it identify with any of the opinions they publish on the profiles of these platforms. In any case, Fado Maior do Porto reserves the right to hide or block users and comments:
        • Advertising and/or spam that is not related to the theme of publications on the Fado Maior do Porto social networks;
        • That insult, belittle, threaten or in any way hurt sensibilities; or
        • That in any other way constitute infringements of any regulations in force.
    • The content published on the Fado Maior do Porto networks will be the authorship and property of Fado Maior do Porto, or of third parties who have freely published said content on said networks (including photographs and videos) and who have previously authorized Fado Maior do Porto to share, disseminate and/or republish it on their profiles. The authorship of such content belonging to third parties will always be acknowledged.
    • If the author of a particular piece of content wishes to remove it from Fado Maior do Porto’s profiles, this right will be respected and must be exercised by sending a private message online or via the social network itself.
  14. Privacy Policy
    • Koutipons Companhia, Lda. guarantees full compliance with the laws in force in Portugal when processing personal data collected during the ticket purchase process. The rights of access, rectification, erasure and limitation of processing are recognized under the terms of the Privacy Policy.
  15. Contact us
    • If you have any questions, queries, suggestions or complaints regarding these General Terms and Conditions of Contract, you can send us an e-mail to: info@fadomaior.pt.